About The Busy Owner

The Busy Owner is a free resource for café and small business owners: plain-English guides on food cost, pricing, menus, kitchen systems and practical AI tools.

Who writes it

Hi, I'm Sue. My career started in hospitality, where I spent 14+ years in Sri Lanka and Australia, working my way up to head chef and running high-volume commercial kitchens, including in Melbourne. Food costing, rosters, suppliers and SOPs were my everyday life, and the busy Saturday rush was my favourite kind of chaos ☺️

These days I work in operations and AI, as Head of Operations & Growth and AI Product Lead at QMINIMORE, but I still believe what the kitchen taught me: systems only work when they work for the people using them. The Busy Owner is where I share the practical stuff I wish someone had handed me back then.

Why this site exists

Most owners don't need more theory. They need a method they can use between the lunch rush and the supplier order. Every guide here aims to be exactly that. Example numbers in the guides are clearly labelled as examples; always check them against your own invoices.

Want the shortcut?

The Café Profit Kit bundles ready-made costing sheets and checklists.